ESSENTIALS · MANAGED IT
Avoid unpredictable bills while keeping online systems safe, free from glitches, and perfectly matched to your needs.
Introducing the proactive, all-inclusive managed IT services for small businesses from Zetta. We deliver fast support and 24/7 security monitoring with a dedicated team of Perth-based engineers, offering 20+ years of local WA experience and full ISO 9001/27001 certification.
Local WA team
Since 2004
30-min critical response
Flat monthly pricing
ALL INCLUSIVE
per user
per month*
✓
No hidden hardware surprises
✓
Quarterly true-up billing
✓
9 service areas covered
*Minimum 10 users. Excludes GST, hardware, M365 licensing & project work. After-hours call-outs may incur additional fees. Max 1 server per 5 users.
WHY IT’S DIFFERENT
Most small businesses manage IT reactively, fixing problems when they’ve already put a hole in the day. Bills can be unpredictable, and larger issues left unresolved.
Zetta Essentials is the comprehensive solution to this ‘break-fix’ approach. Built around the five basic pillars of small business managed IT. It has everything covered for one flat monthly fee.
Keep You Running
Proactive monitoring spots and fixes IT issues long before you’d ever notice them, so downtime stops eating into the work that actually grows your business.
Keep You Secure
Our 24/7 cybersecurity operations centre (SOC) watches your systems and shuts down threats around the clock, not just during business hours.
Keep You Connected
We set up Microsoft 365 properly and show you the time-saving automations most businesses pay for but never use.
Keep You Supported
One number and Zetta’s IT support Perth-based engineers every time, with critical issues responded to in 30 minutes, on time and on budget.
Keep You Informed
Quarterly reviews, plain-English reporting and annual IT roadmaps are all part of our small business managed IT services, so you always know what you’re paying for and why it matters.
OUR PROMISE
A flat fee and a local team matter. So does how we treat you once you’ve signed.
We’ll tell you when you don’t need anything else.
If what you have is working, we’ll say so. We’d rather keep your trust than make the sale.
Quarterly reviews aren’t sales meetings.
We look at how your IT is running, what’s coming up and what can wait. Not what we can sell you next.
You can always reach a human.
Call our Perth service desk and you speak to a person who knows your setup, not a phone menu or a chatbot.
FULL INCLUSIONS
9 service areas. One flat monthly fee. Each small business IT support service is listed in the grid below, so you can see exactly what’s covered by Zetta Essentials. Fast, reliable small business managed IT. No surprises.
01
Device management
✓
All devices kept updated and secure
Security policies enforced, patches applied
Failing hardware caught early
Windows, macOS, iOS & Android managed 24/7
02
Server & Infrastructure
✓
On-premise & Azure server management
Continuous performance monitoring
Monthly infrastructure health checks
03
Network Management
Modems, routers & switches managed
Firewall configuration & threat checks
Secure VPN for remote & multi-site teams
04
Backup & Recovery
✓
Daily automated backups
Backups personally monitored
Full recovery test every year
05
Security Management
24/7 SOC monitoring
Managed endpoint threat detection
✓
Microsoft 365 email security
Monthly security reports
06
Identity & Access
Onboarding & offboarding controls
Multi-factor authentication
Same-day personnel changes
Quarterly access reviews
07
Compliance + Email
✓
Essential Eight maturity support
M365 compliance tools
M365 Exchange administration
Spam filtering & anti-impersonation protection
08
Teams & SharePoint
Microsoft Teams setup & governance
SharePoint & OneDrive administration
Permissions & version control
Quarterly health check
09
Service Desk + Strategy
Local Perth service desk, 30-min critical response
Structured change management
Quarterly business reviews
Annual IT roadmap & strategic planning
Monthly SLA & system health reporting
Vendor management & documentation
Your monthly fee covers business-as-usual IT support and excludes hardware and software licensing (e.g. M365). Significant changes such as office moves, server migrations and new site rollouts are quoted as separate projects outside the Essentials plan.
Optional add-ons that sit on top of your $95 per user Essentials plan, billed on the same invoice. Take one, all four, or none.
We look after the connection, the carrier and the outages, so your team is not sitting idle while someone waits on hold.
30-min critical response
Calls and video run on the network we already manage. Cheaper than a separate phone service, and staff can take calls on the road.
Microsoft Teams calling
We get your Microsoft 365 ready for Copilot, lock down the risks, then help your team actually use it.
Microsoft 365 and Copilot
A free audit of your website, a monthly block of design time, or a full brand and website build in WordPress.
Free audit · Design Care from $500 a month
Prices exclude GST.
SERVICE LEVEL AGREEMENT
Our SLA isn’t just small print; it’s a cast iron commitment to every client. When your business is down, we respond within 30-minutes. Guaranteed.
In the background, 24/7 SOC monitoring is constantly checking your system for security threats, like data breaches, malware, and suspicious activity, even outside regular business hours.
PRIORITY
DEFINITION
RESPONSE TIME
Critical
Business Down / Server Down
30 minutes
Major Impact / VIP User
1 hour
Standard Issue / Single User
✓
24/7 SOC monitoring runs in the background even outside business hours
LOCAL. WA. IT PARTNER.
And when something does go wrong, you’ll be speaking to the same engineers who set up your environment, not some remote help desk far away. Zetta brings local expertise and accountability, a fully WA-owned and trusted IT service provider since 2004.
We also support Perth accountants, law firms, healthcare practices and schools, with IT set up for how each one works.
✓
WA owned and operated since 2004. Your data stays in Australia
✓
Fair and transparent pricing. No hidden costs or surprise invoices.
✓
We offer local engineers, local accountability. The same friendly faces every time.
GETTING STARTED
Getting started with Zetta is easy. We handle the heavy lifting so you don’t have to worry about disruptions to your team. Transition is managed with minimal interruption to regular operations, and you’re fully onboarded within 30 days.
IT Assessment
An IT assessment provides a full audit of your existing system so we can identify any important fixes or quick wins that will save you time and money. No obligation, no hard sell. Just honest and practical advice from a team that’s been providing managed IT services for small businesses since 2004.
Tailored Proposal
We’ll deliver a detailed proposal for managed IT with a clear scope, flat monthly cost, and onboarding timeline to suit your business. You’ll know exactly what you’re getting for your money.
Smooth Transition
When you sign, our IT support Perth team handles knowledge transfer, documentation and everything we need to manage your IT environment. Qualified engineers ensure a smooth transition with minimal disruption to normal operations.
Ongoing Partnership
This is a genuine partnership, not some set-and-forget contract. Proactive system management, quarterly reviews, and strategic roadmaps are included to help you avoid risk and navigate change efficiently. With 24/7 threat monitoring and help desk support, it’s all part of our ongoing commitment to your team.
Business owner of local travel company · Perth, WA
Quarterly true-up billing. One flat monthly rate. Scales with your headcount.
ALL INCLUSIVE
✓
Endpoint management
✓
✓
Network management
✓
✓
✓
*Minimum 10 users. Excludes GST, hardware, M365 licensing & project work. After-hours call-outs may incur additional fees. Max 1 server per 5 users.
GOT QUESTIONS
Here are actual answers to some of the most common questions about managed IT from Perth small business owners. If your question isn’t here, get in touch with us today. We’re more than happy to talk about our service.
‘Business as Usual’ (BAU) means we cover everything that’s required to keep your existing IT systems running day-to-day, so costs stay predictable, and your business stays operational.
Major changes like office moves, server migrations, new site rollouts, etc. are scoped and quoted as separate projects.
The flat monthly $95 per user rate covers all 9 Perth service areas listed in our service guide. Headcount and billing are adjusted once per quarter; no mid-month surprises.
Hardware, software licensing (like M365), and project work sit outside the flat fee agreement.
We use quarterly true-up billing. Your headcount is counted once per quarter, and the invoice is adjusted at that point.
Hardware, software licensing (including M365 subscriptions), and project work (such as office moves or server migrations) are not included in Zetta Essentials. We’re upfront about this because we’d rather you’re fully aware of how our service tiers work before you sign.
Completely different. ‘Break-fix’ means paying a call-out fee whenever something goes wrong. With Managed IT, a flat monthly rate replaces these unpredictable bills. We’re monitoring your environment proactively, catching problems before they can cause trouble.
Yes. Our service desk resolves most issues through remote IT support, which works well for teams spread across multiple locations. For regional WA, get in touch with us, and we’ll give you an honest assessment of what onsite support looks like for your location.
